Our Return Policy applies to all returns and exchanges, and only for regular-priced items purchased on our website.

Any MLW merchandise purchased through third-parties are not covered under our Return Policy.

Goods sold are not returnable, refundable or exchangeable unless or except you received the following:- 

• Defective Goods: If the goods are found to be defective, the buyer can usually return them and seek a replacement. 
• Incorrect Delivery: If the seller delivers the wrong item or a damaged item, the buyer is entitled to a return or replacement. 

RETURN CONDITIONS: 

You must manage the return before the established deadline. Merchandise must be returned within 3 working days upon received.

• Merchandise must be in its original brand new, never washed, unworn and unscented condition.
• Merchandise must have all original tags and original clear packaging intact, in resalable condition.
• Sale items, discounted items (includes items purchased during flash sales, with discount codes or store credits), intimates, accessories and specifically stated non-returnable items are not eligible for return.
• Orders placed with discount codes and Store Credits issued from promotions or credited from previous items returned are not eligible for return.

For returns to be valid, the request for the return of items must be submitted and whatsapp back within the stipulated time frame. Your original order details or return request details must be indicated on or in your return package for identification. Unidentifiable returns will not be processed and will be discarded.

All returns will be handled via whatsapp. All additional shipping fees will be borne by you. Original shipping charges, duties and/or taxes (if any) are non-refundable.

You are advised to mail your return package via a mode of delivery that allows tracking. MLW will not be liable for any lost return packages and will not be able to process your return if it does not reach us. All return packages will be in your responsibility.

Store credits will be issued once your return is processed, which will be credited to your account and can be used to offset online purchases only. Store Credits are valid for 3 months from date of issue. We do not offer cash refunds for returns. Returns that do not fulfil all conditions will be duly declined and a fee for redelivery will be required.

All returns are final. Items you wish to repurchase with the returned store credits will not be reserved or guaranteed.

EXCHANGE CONDITIONS

Exchanges must be requested within 3 working days upon received. Exchanges can only be for merchandise of equal or higher value, any amount paid in excess from the original purchase cannot be refunded.

Merchandise not meeting our Exchange Condition will not be eligible for exchange and will be rejected. Charges occurred to return the item back to you will be borne by you.   

Exchange Conditions:

• Exchange is valid on regular-priced items only.
• Exchange requests are valid within within 3 working days upon received.
• Exchanges can only be arranged for items in stock and orders shipped locally.
• One-time exchange per order allowed.

Merchandise must be in its original brand new, never washed, unworn and unscented condition. Merchandise must have all original tags and original clear packaging intact, in resalable condition.

Sale items, discounted items (includes items purchased during flash sales, with discount codes), intimates, accessories and specifically stated non-exchangeable items are not eligible for exchange.

Your exchange is only confirmed when we give you confirmation via whatsapp, no prior reservation of items is guaranteed before our acknowledgement and confirmation.